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Call us on 01455 559969
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You should inspect your goods as soon as they are delivery. If you notice any damage, this is to be reported to your carrier by writing on the docket. Please sign as damaged if your carrier will not wait. Claims for damage must be submitted to us, in writing, within 24 hours of your delivery. Photos of damaged goods MUST be taken before the item is sited.
Installation is NOT included in our prices.
We are often able to to recommend a local distributor or engineer who can carry out any installation required. A qualified engineer or distributor can check that you have sufficient gas or electrical power, and also ensure the appliance can fit correctly in the space provided and get sited without issue of doorways, corners etc.
Prior to installation, pipe size, distance from meter and the amount of equipment being fed from the meter should all be considered. In the case of larger schemes, we may suggest a full-site survey to identify any problems and to make sure the equipment you choose is suitable for you.
If you have any queries, you are welcome to call our technical department to confirm details on our equipment.
We are proud to offer a FREE 2-3 working day delivery on any item over £100 to all UK Mainland destinations. If you spend less than £100, you will need to pay a £15.00 post and packing fee. We are also happy to quote you for delivery offshore via air or sea freight, please contact us for a quote. Certain oversized items will incur a delivery charge, as will some Highland locations. Please speak to sales team for full details.
Our standard delivery option is kerbside only.
It may be possible to arrange a timed delivery for an additional charge. Next Day delivery service is also available for an additional charge, please let us know if this is something you would prefer and we can arrange a quote. As our deliveries are sometimes made by large vehicles of up to 18 tonnes, you must let us know if your site can only be accessed by smaller vehicles. All abortive deliveries will be charged if you fail to inform us of these requirements beforehand.
Standard delivery takes 2-3 working days, but we may be able to get your item to you as early as the next day for an extra cost. We will always inform you of expected delivery day.
If you require a product very quickly, we may be able to help. Please check with us by emailing [email protected] or calling us on 01455 55 99 69.
We always aim to keep all of our Chefs Range equipment in stock and available for immediate delivery. All stock is however is subject to availability, and some of our most popular do unfortunately sell out quickly. This can result a longer lead than usual. If this does happen with your order, one of our team will notify you ASAP. For further information, please email [email protected] or call us on 01455 55 99 69.
All returns are subject to a 25% handling fee, plus transport. This is to cover the cost of labour, admin and restocking. Your item can only be returned in its original packaging, unused and undamaged. Please call us to discuss the return of your item. Once you have agreed to the charges and we have received the item back at our warehouse, you will receive a refund or a credit note minus the charges listed above. It is generally not possible to cancel special order goods once they have been put into production, nor to return special order/bespoke items which we do not stock. Please contact us for clarification.
All Chefs Range Equipment is backed by warranty for UK Mainland customers. This varies depending on each item and will be stated in the product description.
Examples of our warranties include - 1 Year parts only | 1 Year parts & 1 Year labour | 2 Year parts & 1 Year labour
To remain eligible for the warranty, you should ensure that your product has been installed and is regularly serviced by a qualified engineer. Your warranty is invalid if your product has not been kept clean, or you fail to fit water softeners where required. If your equipment is not used as it should be, it will not be covered by the warranty.
Items that are specifically not covered by the warranty include - Gaskets, refrigerants, pizza stones, light bulbs, electric lamps, fuses, mains plugs, filters, keys, locks, leads and glass panels. Please contact us if you require clarification.
Should you wish to make a warranty call / claim, please call us on 01455 55 99 69 [email protected].
Please ensure you have your model number, serial number and date of purchase to hand.
You can shop online and make a purchase via our securite online payment facility. We accept payment by credit/debit card or bank transfer. Check payments may take up to 7 days to clear. Your goods will only released for delivery once payment has cleared.
Your order can also be processed by phone or email. Our office hours are 9am-5pm, Monday to Friday. Should you wish to open a credit account, please email [email protected]
Yes! As Chefs Range is the own brand line of Euro Catering Equipment Ltd, you may already have a Trade Account with us? Should you wish to be considered for a new trade account, please call 01455 55 99 69 or email [email protected]. We will also be able to discuss trade discounts.